Macau (MNA) – The Director of Macao Government Tourism Office (MGTO), Maria Helena de Senna Fernandes, said this Friday that every week her department receives complaints from tourists about taxi services, with the current situation harming the city’s image as a tourist destination.

Ms. Fernandes also stated that police authorities discussed with MGTO how to improve the efficiency of the complaint report process, with her department seeing “three to four” complaints on average every week

According to the MGTO head when her department previously received complaints from tourists about taxi drivers these complaints would be forwarded to the Transport Bureau (DSAT) but police authorities have already discussed with MGTO how to “speed up” the process and immediately forward complaints to the Public Security Police Force (CPSP).

“We’re always in contact with the DSAT and the CPSP on this issue and of course this problem has to be resolved. On one side through a law change that can provide more means to fight these infractions, while PSP is taking a very active stance,” said Ms. Fernandes.

The Macau Government is currently discussing at committee level changes  to be made to the current regulations on taxi services, including severer penalties for infractions committed by taxi drivers.

In recent weeks there has been a string of complaints about taxi drivers locking passengers, including tourists, in their cabs.

This week, it was reported that a taxi driver locked four US tourists in his cab following a dispute, with another case seeing a driver possibly charged with kidnapping after locking a man and his grandson in the taxi.

According to a TDM Radio report, despite having committed 87 violations of taxi service regulations in about two years a taxi driver was able to continue working despite all infraction fines having remained unpaid.

In 2017 some 5,491 taxi infractions were registered by authorities, a 32.2 per cent year-on-year increase.

Ms. Fernandes made the comments on the sidelines of the opening ceremony for the 47th Skål Asian Area Congress at the Macau Fisherman Wharf.


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